At Diruno, your satisfaction matters to us. We ensure high-quality products, and if you face any issue, our team is here to help you with a smooth resolution.
1. Returns
We do not offer returns for reasons like:
- Change of mind
- Personal preference
- Dislike of product
Products are only eligible for exchange or resolution in case of genuine issues.
2. Exchange Eligibility
Exchanges are allowed in the following cases:
- Damaged product received
- Defective product received
- Wrong product delivered
- Size issue (subject to availability)
👉 Request must be raised within 5 days of delivery
3. Submit Request (Important)
✅ All requests are accepted ONLY through this link:
👉 https://diruno.com/apps/ezy/returns
❌ Requests via WhatsApp, Email, or Call will NOT be accepted
4. Conditions for Exchange
To be eligible:
- Product must be unused & unworn
- Must be in original condition
- Tags & packaging must be intact
5. Item Eligibility Guidelines
✅ Eligible Items
- Unworn, unwashed, undamaged items
- With original tags
- Wrong size / colour / style
- Defective or damaged items
❌ Not Eligible
- Worn or washed items
- Items without tags
- Final sale products
6. Unboxing Video (Recommended)
We strongly recommend recording an unboxing video while opening your parcel.
This helps in faster and smoother resolution.
7. Exchange Charges
-
Reverse logistics and handling charge of ₹100 per order (not per item)
- Subject to product availability
- Only one exchange per order allowed
8. Refund Policy
- Refunds are not applicable for standard orders
👉 If replacement is not available:
- Refund will be issued as Store Credit (after approval)
9. Reverse Pickup / Self Shipping
- Reverse pickup will be arranged where available
- Otherwise, customer may need to self-ship
Our team will guide you in both cases.
10. Contact Details
Brand Name: Diruno
📍 Address:
A-8, First Floor Khodiyar Nagar Society,
Varachha Road, Surat, Gujarat – 395006
📞 Phone: +91 9274495160
📧 Email: Info@diruno.com
